Learning Path · Module 15 · AI Creator

Conversational AI

In a dialogue with humans, an AI can reach its full potential by understanding what users want and responding in an easy-to-understand manner. However, "out-of-the-box" AIs are trained to follow any path a user might take. Creating a guided communication path, or one that scales according to the user's abilities and prior experiences, is not easy. This training reveals how to design conversations with AI so that they are guided toward a specific user goal.

Who is this training for?

Product Owners, Requirements Engineers, Business Analysts,UX Research Professionals, UX Design Professionals, Software Engineers with advanced knowledge in Prompt Engineering and Low-code.

Why this training

Many UX designers still design Figma screens, even though a user interface is now far more than a graphical layout of elements. Textual and natural language interfaces (Voice User Interfaces: VUIs) are becoming increasingly popular due to the power of language models. It is therefore important for digital product designers to be familiar with the design principles, methods, and technologies required to conceive conversational AI interfaces themselves.

Contents

  • Deep dive into MermaidJS State Diagrams
  • Deep dive into AI Personas
  • Introduction to MCP for using tools in conversations
  • Introduction to JSON-Forms
  • Practical examples and exercises for designing and prototyping your own conversational interfaces.
  • Use of RAGs for conversation evaluation

Methodology

  • Alternating between theory, demonstration, and practical sections
  • Practical sections alternate between individual and group tasks
  • Online workshop in FigJam, n8n, LeanScope AI, VS Code, Obsidian, and other tools

Ready for your next step?

Bring this format straight into your team - tailored to your tools, your roles and your context for human-centered AI.

Everything starts with a good conversation.

So let's explore the possibilities for your digital product development together. We look forward to your inquiry.

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