AI consulting

AI consulting for businesses

Securing competitive advantages through human-centered AI integration

Discover how artificial intelligence can comprehensively transform your business. Our practical AI consulting provides exciting ideas and insights that you can use to design a roadmap for your human-centered AI strategy. Prepare your business for the future and tap into unprecedented potential.

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What is AI and how can it improve business processes?

  • Artificial intelligence, or AI for short, is a disruptive technology that enables machines to simulate human-like intelligence in order to perform complex tasks that traditionally required human cognition. This includes areas such as machine learning, natural language processing, and computer vision.
  • The strategic use of AI is essential today for optimizing business processes and significantly increasing efficiency in almost every industry.
  • Companies that use AI can make data-driven decisions and secure a decisive competitive advantage.
  • AI solutions make it possible to automate routine tasks, thereby reducing the workload on employees, minimizing errors, and utilizing resources more efficiently.
  • Professional AI consulting helps develop and implement a sustainable AI strategy tailored to the specific needs and goals of the company and its employees.

Advantages of a customized AI strategy

An individually developed and customized AI strategy is crucial for success with AI in your company. It enables you to optimize processes and generate real added value by solving specific challenges through the use of artificial intelligence.

Such a strategy not only reduces costs and increases efficiency, but also improves customer loyalty and opens up new sources of revenue. With robust AI consulting, AI strategy, and the right implementation, you can revolutionize your business processes and consolidate your market position in the long term.

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Our Services

Future-oriented AI solutions for your business

Artificial intelligence only reaches its full potential when it is tailored to the individual challenges and goals of a company. This is exactly where we come in: we accompany you from the initial analysis to the development of a clear strategy and successful implementation.

Our services range from initial AI consulting, the automation of complex processes, and the development of powerful AI chatbots to the creation of a customized AI roadmap and individual training courses that prepare your employees for the use of AI. We also optimize existing processes through the targeted use of smart technologies – for greater efficiency, lower costs, and sustainable competitive advantages.

AI Consulting

Our AI consulting service analyzes your goals and develops customized solutions that increase efficiency and future-proof your business.

Automation through AI solutions

AI enables you to automate processes intelligently, reduce costs, increase efficiency, and secure competitive advantages through smart technologies.

AI chatbot development

AI solutions such as chatbots are revolutionizing customer service: available around the clock, efficient, cost-saving, and with improved customer satisfaction.

Development of an AI roadmap & strategy

We develop your individual AI strategy – tailored to your goals and processes, with concrete use cases, a clear roadmap, and long-term benefits.

AI training

Individual AI training courses empower employees to use AI effectively, increase efficiency within the company in the long term, and support digital transformation.

Optimization of existing processes with AI

We analyze your processes and integrate AI in a targeted manner – for efficient and faster processes, lower error rates, and sustainable productivity gains.

*20

Years of experience

2000+

Projects

1:0

1 horse trailer but 0 horses ;)

>3.5

million in annual revenue

40+

Talented people from psychology, design, and IT

4×

Saarbrücken / Düsseldorf / Frankfurt / Hamburg

AI chatbot development

AI-based chatbots are revolutionizing the way companies communicate with customers. Whether in customer service, sales, or internal support, intelligent chatbots provide fast, reliable answers and are available around the clock. They relieve teams, reduce response times, and increase customer satisfaction at the same time.

Modern chatbots understand natural language, learn from interactions, and can be seamlessly integrated into existing systems such as CRM or help desk platforms. This allows requests to be processed automatically, individual recommendations to be made, or processes to be initiated – efficiently and scalably. As part of our AI consulting services, we support you in the consulting, design, development, and integration of customized AI chatbots – tailored to your target groups, use cases, and technical requirements.

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Our AI training courses: Fit for the future with AI & UX

The rapid development of generative AI is not only changing technologies – it is fundamentally transforming working methods, roles, and strategies. With our specialized training programs, our managing director Thomas Immich will prepare you and your team for the challenges and opportunities of this new era in an engaging way.

AI-driven UX automation teaches how tools such as ChatGPT, Claude, and technical approaches such as RAG can be effectively integrated into design and research processes. Participants learn about new areas of expertise such as prompt engineering and vibe coding, and discover how automation can be achieved using AI agents without compromising on quality.

AI-Powered Design Leadership is aimed at executives in the UX field who understand AI as a strategic tool and want to use it responsibly. Thomas Immich highlights opportunities, risks, and the role of design leadership in an AI-driven future.

Both formats provide concrete ideas, practical methods, and guidance in the rapidly growing AI ecosystem.

Learn more about our AI training

Success story

Achieving sustainability goals

AI assistance for EU compliance

AI assistance for EU compliance

Starting in 2025, the EU will require large companies to document their sustainability efforts in detail. The Corporate Sustainability Reporting Directive (CSRD) is not to be taken lightly – insufficient reporting could lead to the rejection of bank loans, for example. Time is running out to meet the CSRD requirements. Centigrade has developed an AI assistant for initial consultations to familiarize users with the topic of CSRD directly at Ecospective and simplify access to consulting services.

  • Implementation in the shortest possible time
  • Seamless integration into processes and corporate design
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Success story

Thinking ahead together with AI & design!

Company-wide networking workshop on the interplay between design and AI

Company-wide networking workshop on the interplay between design and AI

Some can't get enough of it, others are probably tired of hearing about it. Generative AI is the topic of the moment and is likely to remain so for the foreseeable future. Regardless of your opinion on the matter, AI will have a significant impact on our work as design professionals. To gain clarity on how this development will influence design leadership and design operations at Bosch, the company invited us to its Designers' Network Day in Stuttgart. Our task: to moderate a four-hour networking workshop that brings design professionals together to discuss key questions regarding the opportunities and risks of generative AI.

Learn more
Thanks to the inspiring facilitation of our 'Generative AI in Design' workshop, Centigrade supported the Bosch Designers Network in creating a great experience for all participants. We left the event with a lot of 'desire for more' to try out cutting-edge AI tools in our daily work. A particular highlight was Centigrade's Person-A-Mat, which had workshop participants literally queuing in front of it.
Markus Andert Markus Andert Senior Manager User Experience (BMC/UXC) · Bosch

Are you planning an AI project? We will support you right from the start!

Whether a concrete project or initial idea – we accompany you from the first analysis to the finished solution. In a non-binding initial consultation, we clarify your goals, your needs, and the best next step for your digital product development.

Get a free initial consultation

Rethinking with AI-powered automation

Thanks to AI agents, the automation of IT processes has never been as efficient as it is today. Through the use of generative LLMs, pattern recognition, and computer vision, human-centered analyses and optimizations can not only be provided continuously, but also used automatically.

Learn more about the new possibilities that AI agents offer for human-centered digital products in the white paper by our CEO and AI expert Thomas Immich.

Rethinking with AI-powered automation

Selected awards

  • eLearning Award 2025
  • International UX Award 2023 Winner
  • iF Design Award 2022
  • UX Design Award 2022 Nominated
  • German Design Award 2018 Winner
  • Red Dot Award 2016 Winner Interface Design

AI podcasts

  • Podcast

    2025: Odyssee Accessibility

    Navigating the digital world of accessibility

  • Podcast

    UX Therapy AI

    AI agents face human challenges in digitalization.

  • Podcast

    P.F.U.X. - Prompts for UX

    Artificial intelligence and its impact on UX processes and role models.

Frequently asked questions

What is generative AI?
Generative AI is a cutting-edge form of artificial intelligence that is capable of creating original and creative content such as text, images, audio, and code. Unlike traditional AI systems, which are primarily focused on analyzing and classifying existing data, the strength of generative AI lies in its ability to create new, coherent, and relevant outputs. This opens up immense potential for companies to break new ground in product development, marketing, and customer communication. Our AI consulting services help you identify specific use cases for generative AI in your business processes and implement them intelligently to secure a sustainable competitive advantage and increase your efficiency.
What does human-centered AI mean?
Human-centered AI means that the use of artificial intelligence is not viewed solely from a technical perspective, but also focuses on the psychological, sociological, and organizational implications. It is only used where people can trust the results, because a lack of transparency in data sources or security reduces the willingness to experiment with the technology and thus inhibits innovation. It is also essential that humans remain involved in the process at clear points as “humans in the loop,” since pure automation without human control and responsibility increases fears of job loss, for example, and provokes resistance. Acceptance and approval arise above all when AI takes over monotonous tasks that offer no attractive career prospects. Finally, the use of AI should be a continuous part of everyday work in order to promote competence in dealing with it and create positive experiences of success that increase motivation and creativity.
Why does it make sense to integrate artificial intelligence into business processes?
The implementation of artificial intelligence in existing business processes is a key pillar for companies looking to increase their productivity. The strategic use of AI technologies not only automates recurring tasks, but also optimizes complex decision-making processes through data-driven insights. Our AI consulting services help you identify the right AI solutions that are specifically tailored to your industry and individual business processes. This leads to a significant increase in efficiency and enables your employees to focus on more value-adding activities, making the entire process more efficient and creating considerable added value.
What do data science and machine learning have to do with AI?
The success of modern AI strategies is largely based on sound expertise in data science and machine learning. Our specialists have in-depth knowledge in these areas and can develop and implement complex algorithms that are tailored precisely to your requirements. Whether it's analyzing large amounts of data, developing predictive models, or implementing generative AI, our AI expertise provides you with the necessary competence. We help you select and optimize the right machine learning models to revolutionize your business processes and gain a decisive competitive advantage through the intelligent use of artificial intelligence.
What are the benefits of language processing?
Natural Language Processing (NLP) is an essential component of many modern AI solutions and enables machines to understand, interpret, and even generate human language. For businesses, NLP offers a wide range of applications that contribute to increased efficiency and optimized business processes. For example, large amounts of unstructured text data, such as customer reviews or emails, can be automatically analyzed to gain valuable insights into sentiments and trends. In customer service, NLP-based systems improve customer interaction through intelligent chatbots that understand complex queries and provide accurate answers. Our AI consulting shows you how to strategically use NLP in your business to improve communication and make data-driven decisions.
What competitive advantages do I gain from AI implementations?
Smart AI implementations are the key to sustainable competitive advantages in today's digital landscape. Companies that strategically plan and implement the use of AI can dramatically increase their efficiency, develop innovative products and services, and significantly improve customer loyalty. Whether it's accelerating processes through automation, making more accurate predictions, or creating personalized customer experiences, AI offers countless opportunities to stand out from the competition. Our customized AI consulting helps you identify specific use cases for your business and develop an AI strategy that enables you to maximize the potential of this technology and strengthen your market position.
What is the process for getting a quote from us?
The process is very simple and straightforward: First, you send us an inquiry using the contact form on our website - or book an appointment directly using our booking tool. We will then discuss your requirements, wishes and the scope of the project with you without obligation. On this basis, we will create a tailor-made quote and send it to you promptly - clear, transparent and to the point and, of course, negotiable.
Where is the AI consulting agency located?
Our AI consulting is at home all over Germany! With permanent locations in Saarbrücken, Frankfurt, Düsseldorf and Hamburg, we are well positioned - and thanks to our colleagues who work remotely first, we are always close by throughout Germany. Whether on site or digitally: we work where it suits our projects and our clients best. In particular, our location in Frankfurt, a 5-minute walk from the main train station, is ideal for a face-to-face meeting with low travel costs.

It all starts with a good conversation.

Let's find out together how AI can advance your digital product development. Whether through AI-supported agents, process automation, or the intelligent modernization of existing systems – in a free initial consultation I am happy to share my experience from over 20 years of B2B project work. You will get hands-on insights into how AI can not only increase efficiency but also foster innovation and user-centricity.

Thomas Immich

Managing Director · Head of Digital Solutions
Book appointment
+49 681 959 3110 contact@centigrade.de
It all starts with a good conversation.
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