Usability and UX Research
Find out what your users really want
Usability test: assessing usability
You would like to use representative user feedback in order to improve your user interface? During a usability test users are observed while interacting with the system or a prototype. Centigrade experts then prioritize findings and analyze interaction problems in order to provide you with concrete suggestions for improvement. Usability tests can be conducted once or several times during the course of a project. It is even possible to administer usability tests in early stages of a process, before extensive development work has occurred. In addition, usability tests can be conducted remotely, so users do not have to leave their accustomed work context.
- Quick usability check: Timely feedback regarding system-usability and potential for improvement
- Actions to take: Identification of usability problems and concrete suggestions for improvements
- Highlight videos: Valuable illustrative material of text excerpts for internal communication and marketing
Site visits and contextual analysis: Analyzing users and their work
In order to tailor the future solution to users’ problems and needs, it is essential to analyze their daily work. Site visits, interviews and questionnaires provide valuable information, which helps to concretize the project team’s knowledge of user personas, workflows and work contexts.
- Personas: Concrete characteristics of individual user types for which a design solution shall be provided
- Usage scenarios: Detailed description of relevant workflows and –contexts that have to be accounted for in design
- Storyboards: Visual representation of users’ work and its context as basis for further project activities
- Problem definitions: Description and prioritization of relevant user problems